Winning in a rapidly changing


Live Online & Interactive

Customers want to get
deliveries on their terms!

Last Mile Delivery Conference comes live on your screen on
May 18th, to show how you can work through the complexities
of the post purchase process and become the Last Mile Delivery winners!

This international conference will bring together global retailers, innovative logistics, supply chain and postal operators, delivery start-ups and solutions providers to discuss the challenges faced at the last mile process and ways to enhance the speed, efficiency and optimization in Last Mile Delivery Services.

From tracking and route optimisation to lockers and drones, you will be exposed to which technologies will offer great solutions from practical, real-life case-studies.


The Conference

“The Last Mile” is used as a term to describe the last stage in the e-commerce chain, from the distribution hub to the end consumer/final destination. In 2020, global retail leaders faced many operational challenges as the pandemic drove unprecedented ecommerce order volume. Perhaps none bigger than the logistics of delivering orders placed online. Ideally, packages are delivered as quickly as possible in the final shipping phase for a seamless delivery process that reduces disputes and boosts customer satisfaction.

Staying updated on last mile delivery trends can help companies improve logistics and gain a technological edge over the competition. With more innovation and increasing consumer demand, it’s imperative for companies that rely on shipping to look at all the current and future options available for alternative delivery transportation, leading to fast-tracked operational creativity and innovations across their organizations.

Why is Last Mile Delivery crucial?

  • With 75% of companies reporting supply chain disruption this year, it is clear the pandemic has caused major issues
  • E-commerce rose by a record 44% in Q4
  • Analyst McKinsey reports that consumers, especially millennials, are prepared to pay a 30% premium for same-day delivery, and even more for guaranteed delivery
  • Same-day delivery is expected to reach a 25% market share by 2025, and with surcharges becoming acceptable, delivery is becoming a profit center in its own right
  • It just takes one bad delivery to damage a brand’s reputation. Α failed delivery is not when a parcel doesn’t turn up — it’s when it doesn’t come according to the customer expectations.

An upgraded conference experience on your screen!

The Last Mile Delivery Conference virtual conference will offer a complete conference experience for delegates, speakers and sponsors, in a conference full of inspiration, practical advice, interaction and networking, with the option to watch it up close or from your office.

  • International keynote speakers
  • Top executives from Greece
  • Discussion panel with the participation of the public
  • Networking between participants
  • One-to-One Sessions with clients, partners and speakers
  • Virtual Expo Booths

Meet the


The conference speakers’ line-up consists of distinguished professionals from Greece and abroad, who will present the latest global trends on Last Mile Delivery.

The Global Retailes

Live from Amsterdam

Daniel Gebler

CTO, Picnic

Live from Athens

Anthi Boukouvala

Project Manager, NOBACCO

Live from California, US

Brett Frazer

Vice President of Customer Service, Sunbasket

Live from UK

Kyriakos Kyriakopoulos

Project Manager, Amazon

Live from Athens

Themistoklis Meletiou

HSC Οperations Μanager, Alfa-Beta Vassilopoulos

Live from Athens

Antonios Meligdis

Senior Software Engineer, Solutions Architect, METRO

Live from Athens

Agamemnon Papazoglou

Last-mile Operations Director, Skroutz | Cofounder, MyJobNow

Live from Prague

Anna Petrikoglou

Marketing Operations Specialist, ebay

Live from Athens

Nikos Varvadoukas

Chief Omnichannel Officer, Cosmos Sport

The Technology Gurus

Live from Boston, US

Jennifer Clark

Product Marketing & CX Guru, IBM

Live from Athens

Androniki Giannakou

Product Director, Pobuca

Live from UK

Alexander Low

Head of Enterprise Strategy & Operations, Lately

The Last Mile Strategy Consultants

Live from UK

Peter Dorrington

CX Analytics Expert, Award Winning blogger and founder of XMplify Consulting LTD

Live from California, US

Alma Haboud Jariwala

Director of Supply, Production Business Analytics, Alma J Consulting – Harvard Business School

Live from UK

Czarina Sheikh Mathew

Executive Director, Imtiaz Consultancy Limited, CX Stars Top 100, UK CXA, Judge

The Transfer and Logistics Experts

Live from Italy

Stefania Dorati

VP Enterprise National & Field Sales Southern Europe, FedEx Express Europe

Live from Athens

Ioannis Kapadoukakis

LCV & Indirect Channel Manager, LeasePlan Hellas

Live from Athens

Georgios Ninikas

Managing Director SE Europe, ORTEC

Live from Florida, US

Andrew Lockwood

Senior Manager, Solutions Design, Suddath Global Logistics

Live from Atlanta, US

Tony Sciarrotta

Executive Director and Publisher, The Reverse Logistics Association

Live from San Francisco, US

Daniel Sokolovsky

Founder & President, AxleHire

Live from UK

Bobbie Ttooulis

Group Marketing Director, Global Freight Solutions Ltd

Live from UK

Daniel Vines

Vice President, Inside Sales & Freight, FedEx Express Europe

Live from Athens

Demi Vosdagali

Operations & Business Development Director, ACS Courier and Postal Services


  • Meet successful last mile delivery professionals and share experiences and knowledge
  • Learn how to develop better and efficient strategies to minimize costs and increase customer loyalty
  • Implement new practices and methodologies to improve operational efficiencyto gain an edge over competition
  • Explore latest innovations and new technologiesrelated to Last Mile
  • Discuss the most critical issues prevalent, pain points, opportunities and developments across the industry
  • Improve your customer engagement strategiesfrom leading industry experts to stay ahead in an already challenging industry and environment
  • Network with international experts and industry thought leaders to keep abreast with latest trends and create accurate forecasting.

What will you LEARN?

  • How to evolve your shipping and fulfillment strategies to meet unprecedented digital demand.
  • How to create the best possible omnichannel experience for your customers.
  • How to work through the complexities of the post purchase process.
  • How other global retail brands are using post-order best practices to enhance their fulfillment and delivery operations to exceed customer expectations.
  • How to enhance the speed and efficiency in last mile delivery services.
  • What components are impacting the last-mile delivery cost.
  • What choices should be made to avoid the late deliveries and misplaced shipments.
  • Who’s truly leading innovation in the last mile.
  • Which technologies will begin to disrupt the market over the next 5 years? 20 years?

WHO will Attend?

  • CEOs
  • Managing Directors
  • General Managers
  • Heads of Marketing
  • Heads of e-Commerce
  • Heads of IT
  • Heads of Operations
  • Heads of Strategy
  • Heads of Logistics and Supply Chain
  • Heads of Customer Fulfilment
  • Heads of Last Mile
  • Heads of Distribution

WHICH Industries are Involved?

  • E-commerce companies (Fashion, electronics and appliances, apparels, furniture, food and grocery, healthcare, entertainment and books)
  • Retail Chains (Supermarkets, electronic retail chains)
  • Logistics and supply chain providers
  • Post and parcel companies
  • Transportation companies
  • Technology and solution providers

8 crucial topics on Last Mile

  1. Faster Order Handling – Customers know what they want, and for many customers it’s getting their products as soon as possible. Logistics will become increasingly important as supply chains find ways to rapidly fulfill orders to meet customer expectations, especially for same-day delivery.
  2. Package Traceability– Package traceability is evolving to become more sophisticated, reliable, and accurate thanks to smartphone apps with GPS features.
  3. In-House Delivery– Various companies are using their own in-house fleet of vehicles for deliveries from warehouses to recipient destinations.
  4. In-House Warehousing– many companies have expanded warehouse space to accommodate their own delivery system.
  5. Investing in Smart Technology– Fulfillment centers have invested in smart technology to monitor products in terms of temperature, humidity, and other factors. Smart technology helps protect the quality and shelf life of products.
  6. Robots and Drones Become More Active– While drivers have not yet been replaced by robots or drones, the development of autonomous vehicles is underway and should eventually be a game-changer. Due to the high cost of delivery, transportation companies of the future will view robots and drones as effective cost-cutting strategies.
  7. Real-Time Transparency – Another key trend in the final mile is technology which allows real time visibility and transparency over the final mile. It also means that they can automatically update customers on the parcel’s arrival time.
  8. Industry Partnerships – With all the challenges that lay ahead for businesses, partnering with final-mile experts is essential to survive. Finding a final-mile partner is the obvious route for a fast, low-cost, low-risk solution which enables logistics businesses to focus on what they do best further up the supply chain and their final-mile partner focuses on what they do best.

Become a Sponsor

As a must-attend conference for Last Mile Delivery executive, the conference is a great opportunity to promote your services / products and gain new leads and customers.


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Statements of Key Leads

Gold Sponsors

ACS Postal Services Single Member S.A., a Quest Group company, has been operating in the Greek market since 1981 and it is the leading company in its field, handling over 60 million shipments annually (courier and post). With 40 years of presence in the Greek market, ACS has developed the largest network in Greece, with more than 600 service points (in Greece, Cyprus, Albania and Bulgaria) and 3,000 specialized employees, while it has put in place the best organization and know-how in its field, with the most modern infrastructure in computer equipment and automated sytems for the shipment sorting / monitoring of deliveries.

Guided by innovation and Customer Experience, the company differs significantly from other courier companies, as it makes continuous investments in innovative systems, automation and new innovative services and solutions, with a view to offer the most complete customer service. In this context, ACS provides online stores with the following solutions:

1. The application “ACS Mobile App” for Android and Apple mobile devices, which offers real-time monitoring of the progress of each shipment
through personalized notifications, at every stage of the delivery process.
2. The “Card on Delivery” service, which gives recipients the option to pay for their order by debit or credit card, not only at ACS stores,
but also at their chosen place of delivery.
3. The web mobile application “ACS ReDirect” for shipment redirection, which offers the choice of a new delivery day or a new pick-up point by the recipient.
4. The “ACS Smart Points” at Shell gas stations, where receipents are able to pick-up their orders at their own time.
5. The low-cost “ACS EU & Cyprus Economy” services, with charges up to 70% cheaper than the prices of the postal market, while offering online
monitoring of shipments in real time.
6. The online “ACS Cash on Delivery Service”, with direct web transfer of cash collections in a given bank account and automatic update via e-mail. The innovative “ACS Web Business Tools”, which provide e-shops with the complete automation of their shipments, enhancing the efficiency and traffic of their online store.

For more information about ACS please visit

At FedEx, we believe that a connected world is a better world. Since 1971 we connect people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services, reaching more than 220 countries and territories, and linking more than 99% of the world’s GDP. As of April 1, 2021, former TNT GREECE is renamed to “FedEx Express Greece”.

Grand Sponsor

LeasePlan Hellas, a leader in the provision of Car-as-a-Service and Light Commercial Vehicles-as-a-service, has been operating to Greece since 2003 and is 100% subsidiary of LeasePlan Corporation .V. During its 18 years of presence in the Greek market, has written a dynamic and steady upward course, offering high-quality operating leasing services and innovative solutions that meet our customers’ needs. Today, the company manages more than 34,000 cars. With over 50 years’ experience, LeasePlan’s mission is to provide what’s next in sustainable mobility so our customers can focus on what’s next for them.


ORTEC is the world’s leading supplier of mathematical optimization software and advanced analytics with around 1,000 employees and offices in 13 countries around the globe. Over the years, we have optimized business processes at more than 1,200 leading companies, enabling us to make a significant contribution to a better world. ORTEC’s products and services result in optimized fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting, logistics network planning and warehouse control with a range of stand-alone, custom-made and SAP® certified and embedded solutions.

Pobuca, the customer experience (CX) company. 
We offer a go-to-market CX platform for brands and retailers. With Pobuca you can engage your customers and empower your people in sales, marketing, and customer service.We are the one-stop-shop to grow your business by leveraging technology. We offer state-of-the-art AI-based software and a broad range of services like consulting, technical integration, and after-sales support of our solutions, aiming your digital transformation.

STATEMENT OF PURPOSE: “To unleash creativity in the workplace, giving back to the society”.
We employ Artificial Intelligence technology to undertake the boring tasks and let users do the creative thing. We take on the AI challenge to help us push our boundaries even further, with responsibility towards society and humanity. Our vision is to build a technology company that could leave a global footprint, while helping our society to empower its potential, creativity and forward thinking.


Under the Auspices

Global Partners

Official Media Partner

Media Partners

Official Publication

Contact Us

Thanasis Konstantopoulos, T: 210 6617777 (ext. 228), Ε: [email protected]

Anna Gyparaki, T: 210 6617777 (ext. 152), Ε: [email protected]
Lisa Antoniadi, T: 210 6617777 (ext. 158), Ε: [email protected]
Bessy Bouterakou, T: 210 6617777 (ext. 152), Ε: [email protected]

Marilena Pappas, T: +30210 6617777 (ext 222), Ε: [email protected]


 338, Kleisthenous Str. 15344, Gerakas, Attiki, Greece
  +30 210 6617777
  +30 210 6617778