Last Mile Delivery

Tuesday 18th May 2021 – Live Online

09:30 – 10:00 Virtual Networking & Live Expo
10:00 – 10:09 Conference Opening 
George Frangakis, Marketing & Advertising Consultant, Moderator Last Mile Delivery Conferences
10:09 – 10:12
Live from Athens
Demi Vosdagali, Operations & Business Development Director, ACS Courier
10:12 – 10:15
Live from Italy
Stefania Dorati, VP Enterprise National & Field Sales Southern Europe, FedEx Express Europe
10:15 – 10:35
Live from UK
“Achieving Customer Experience Success in Last Mile Delivery”
Czarina Sheikh Mathew, Executive Director, Imtiaz Consultancy Limited, CX Stars Top 100, UK CXA, JudgeKey take-aways:

  • Rise of consumer power, expectations and demands
  • Impact of effective collaboration across the supply chain
  • Investing in the right technology solutions to support sustainable growth
  • Importance of accurate parcel auditing
  • Need for operational scalability
  • Communication! Communication! Communication!
  • Building trust for customer retention, loyalty and advocacy
10:35 – 10:40 Q&A with Czarina Sheikh Mathew
10:40 – 11:00
Live from Athens
“Nobacco Speedy: A new service that evolves the online shopping experience, from “now and then” to “here and now””
Anthi Boukouvala, Project Manager, NOBACCO
Key take-aways:

  • How did Nobacco create a comprehensive Business Model accompanied with appropriate software suite to run last mile delivery?
  • How does the technology apply to the business operations, enabling (on real – time) the connection between e-shop, headquarters and Nobacco Shops / Hubs?
  • What was the importance of organization readiness determining the project’s success and lead to a sustainable growth?
  • How does this new service boost brand loyalty and increase retention in on-line orders, providing added value to the customers?
11:00 – 11:05 Q&A with Anthi Boukouvala
11:05 – 11:25
Live from UK
“When every day is “Xmas” – How can you cope?”
Kyriakos Kyriakopoulos, Project Manager, Amazon
Key take-aways:

  • Insight of Amazon’s growth over the past year and moving forward
  • How the planning and execution takes place for the launch of the new Amazon Delivery Stations
  • How trust and collaboration among team members play such a massive role
  • Main challenges faced during the process and key attributes needed in order to achieve the goals
11:25 – 11:30 Q&A with Kyriakos Kyriakopoulos
11:30 – 11:50
Live from UK
“You think you know what UK consumers want from the final mile delivery experience? Think Again!”
Bobbie Ttoulis, Group Marketing Director, Global Freight Solutions Ltd
Key take-aways:

  • Key insights from the latest ‘UK Home Delivery Survey’ sponsored by GFS – now in its 11th year this survey across 2,000 UK households is the industry’s most trusted source on the delivery preferences & attitudes of UK shoppers
  • How UK consumer delivery preferences compare with other core markets – North America, Europe and Asia
  • Key considerations for putting in place the right mix of services and technologies to turn the customer delivery expectations into a commercial reality
11:50 – 11:55 Q&A with Bobbie Ttooulis
11:55 – 12:15 Break – Virtual Networking & Live Expo
12:15 – 12:35
Live from Prague
“Can a bad customer experience turn into a positive seller feedback?”

Anna Petrikoglou, Marketing Operations Specialist, Global Marketing Operations, eBay

Key take-aways:

  • What is the importance of defining roles, values, key priorities and objectives in outlining available services and clearly delineating responsibilities?
  • How personalization applies to the optimization of every single step of an individual customer journey?
  • Why customer trust and loyalty come along with engagement and how not to neglect that part of the business
  • What are the marketing practices eBay has in place in order to secure a seamless experience and offer optimized solutions to both buyers and sellers in a transactional journey that is mutually beneficial for both parties involved.
  • How a negative customer experience can lead to a positive seller feedback, while facilitating the identification and treatment of the pain points of a delivery process.
12:35 – 12:40 Q&A with Anna Petrikoglou
12:40 – 13:00
Live from Athens
“Last Mile Operations an HR challenge. The impact of the gig economy in the increasing consumer needs.”
Agamemnon Papazoglou, Last-mile Operations Director, Skroutz, Cofounder, MyJobNowKey take-aways:* The dichotomy between speed of service and cost
* E-commerce seasonality trends impose a massive challenge in human capital needs
* Complex operations, easy onboarding is the way to go
* The big dilemma on the gig’s economy social impact
13:00 – 13:05 Q&A with Agamemnon Papazoglou
13:05 – 13:15
Live from Athens
“Manage post-purchase experiences with AI & Pobuca Orders”
Androniki Giannakou, Product Director, PobucaKey take-aways:

  • Leverage AI for the last-mile experience.
  • Pobuca Orders optimizes your last-mile experience by offering a customer service bot that communicates with customers after their purchases and until use the product.
13:15 – 13:20 Q&A with Androniki Giannakou
13:20 – 13:40 Break – Virtual Networking & Live Expo
13:40 – 14:20
Experts Panel Discussion
Experts Panel Discussion

“Operating in the ‘Zone of Trust’”

Peter Dorrington, CX Analytics Expert, Award Winning blogger and founder of XMplify Consulting LTD coordinates the discussion with:

  • Jennifer Clark, Product Marketing & CX Guru, IBM
  • Andrew Lockwook, Senior Manager, Solutions Design, Suddath Global Logistics
  • Alexander Low, Head of Enterprise Strategy & Operations, Lately
  • Nikos Varvadoukas, Chief Omnichannel Officer, Cosmos Sport
14:20 – 14:35
Live from UK
“Empowering your last mile deliveries – Making it happen for your business”

Daniel Vines, Vice President Inside Sales & Freight Europe, FedEx Express

14:35 – 14:40 Q&A with Fedex representative
14:40 – 15:00
Live from Athens
“Increased last-mile distribution efficiency and customer service through optimization: The AB HSC case”

Themistoklis Meletiou, HSC Operations Manager, Alfa-Beta Vassilopoulos

Georgios Ninikas, Managing Director SE Europe, ORTEC

Key take-aways:

  • Analysis of the home delivery operations of one of the major grocery retailers of Greece
  • What were the main business challenges and the current situation
  • How the retailer managed to efficiently apply a route optimization software to appropriately address the challenges at hand and how to integrate it within the various systems
  • What are the experienced benefits and lessons learned for improvement
  • Future plans to employ a dynamic time-slot offering, i.e. an optimization service that provides customers possible time-slots to book via Internet
15:00  – 15:05 Q&A with Themistoklis Meletiou & Georgios Ninikas
15:05 – 15:15
Live from Athens
“Green and Efficient Last Mile Delivery”
Ioannis Kapadoukakis, Light Commercial Vehicles & Indirect Channel Manager, LeasePlan Hellas Single-Member S.A.Key take-aways:

  • E-commerce became part of the new normal in the past year, creating lots of new challenges for cities, such as congestion and increasing emissions.
  • What are the trends in last-mile delivery, the future of the last-mile eco-system and how LeasePlan can help to accelerate the transition to electric LCVs.
15:15 – 15:20 Q&A with Ioannis Kapadoukakis
15:20 – 15:40
Live from Athens
“Delivering from the cloud”
Antonios Meligdis, Senior Software Engineer, Solutions Architect, METROKey take-aways:

  • Enhancing speed and efficiency in total order lifecycle with our in-house developed platform
  • Providing a total last mile solution for both retail and wholesale
  • Using smart tools for everyday in-store operations
  • Showing technical agility during the pandemic
  • Designing the future of delivery
15:40 – 15:45 Q&A with Antonios Meligdis
15:45 – 16:05
Live from Atlanta
“E-Commerce Hangover: Returns and Reverse Logistics”
Tony Sciarrotta, Executive Director, The Reverse Logistics AssociationKey take-aways:

  • Current e-commerce landscape for returns management
  • RL Strategies to reduce returns
  • Success stories
  • Options for asset recovery
16:05 – 16:10 Q&A with Tony Sciarrotta
16:10 – 16:30 Break – Virtual Networking & Live Expo
16:30 – 16:50

Live from Amsterdam  

Special appearance

“Innovation as enabler and accelerator of exponential sustainable growth”
Daniel Gebler, CTO, PicnicKey take-aways:Picnic is the world’s fastest growing online supermarket that makes grocery shopping simple, fun, and affordable for everyone.

  • How did Picnic build a unique farm-to-fork platform that moved this startup from Impossible to Inevitable?
  • How this approach can and will transform every (and also your) industry?
  • Do you wonder how technology defines the future of food and retail, taking under consideration the need for sustainable growth?
  • Do you wonder how we make cities smarter, safer, and cleaner?
  • Think in 10x if you wanna do 10x!  Join the session!
16:50 – 16:55 Q&A with Daniel Gebler
16:55 – 17:15
Live from 
San Francisco
“Rethinking Same- & Next-Day Delivery with Flexible, Integrated Final Mile Services”
Daniel Sokolovsky, Founder & President, AxlehireKey take-aways:

  • Improving customer experience with same-day store-to-door deliveries
  • Keeping per package costs low by consolidating next-day deliveries
  • Enabling expansion for same-day deliveries out of a fulfilment center
17:15 – 17:20 Q&A with Daniel Sokolovsky
17:20 – 17:40
Live from California
“Not all delivery notifications are created equal”
Brett Frazer, Vice President of Customer Service, SunbasketKey take-aways:

  • Transparency reduces uncertainty
  • Reducing “friction” to support improves the experience
  • Delivery notification Build vs Buy considerations
17:40– 17:45 Q&A with Brett Frazer
17:45 – 18:05

Live from California

“Winning at the Supply Chain Game”
Alma Haboud Jariwala, Director of Supply, Production Business Analytics, Alma J Consulting – Harvard Business SchoolKey take-aways:

  • How can we shorten lead time and offer speedy shipping to the customers?
  • How can we be prepared to pivot and think outside the box?
  • How can we stay on top of supply chain trends and close to the pulse of logistic innovations?
18:05 – 18:10 Q&A with Alma Haboud Jariwala
18:10 – 18:15 Closing Remarks

Contact Us

Thanasis Konstantopoulos, T: 210 6617777 (ext. 228), Ε: [email protected]

Anna Gyparaki, T: 210 6617777 (ext. 152), Ε: [email protected]
Lisa Antoniadi, T: 210 6617777 (ext. 158), Ε: [email protected]
Bessy Bouterakou, T: 210 6617777 (ext. 152), Ε: [email protected]

Marilena Pappas, T: +30210 6617777 (ext 222), Ε: [email protected]

Boussias Communications

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  +30 210 6617777
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