Tuesday 18th May 2021 – Live Online
09:30 – 10:00 | Virtual Networking & Live Expo |
10:00 – 10:09 | Conference Opening George Frangakis, Marketing & Advertising Consultant, Moderator Last Mile Delivery Conferences |
10:09 – 10:12 Live from Athens |
Welcome Demi Vosdagali, Operations & Business Development Director, ACS Courier |
10:12 – 10:15 Live from Italy |
Welcome Stefania Dorati, VP Enterprise National & Field Sales Southern Europe, FedEx Express Europe |
10:15 – 10:35 Live from UK |
“Achieving Customer Experience Success in Last Mile Delivery” Czarina Sheikh Mathew, Executive Director, Imtiaz Consultancy Limited, CX Stars Top 100, UK CXA, JudgeKey take-aways:
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10:35 – 10:40 | Q&A with Czarina Sheikh Mathew |
10:40 – 11:00 Live from Athens |
“Nobacco Speedy: A new service that evolves the online shopping experience, from “now and then” to “here and now”” Anthi Boukouvala, Project Manager, NOBACCO Key take-aways:
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11:00 – 11:05 | Q&A with Anthi Boukouvala |
11:05 – 11:25 Live from UK |
“When every day is “Xmas” – How can you cope?” Kyriakos Kyriakopoulos, Project Manager, Amazon Key take-aways:
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11:25 – 11:30 | Q&A with Kyriakos Kyriakopoulos |
11:30 – 11:50 Live from UK |
“You think you know what UK consumers want from the final mile delivery experience? Think Again!” Bobbie Ttoulis, Group Marketing Director, Global Freight Solutions Ltd Key take-aways:
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11:50 – 11:55 | Q&A with Bobbie Ttooulis |
11:55 – 12:15 | Break – Virtual Networking & Live Expo |
12:15 – 12:35 Live from Prague |
“Can a bad customer experience turn into a positive seller feedback?”
Anna Petrikoglou, Marketing Operations Specialist, Global Marketing Operations, eBay Key take-aways:
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12:35 – 12:40 | Q&A with Anna Petrikoglou |
12:40 – 13:00 Live from Athens |
“Last Mile Operations an HR challenge. The impact of the gig economy in the increasing consumer needs.” Agamemnon Papazoglou, Last-mile Operations Director, Skroutz, Cofounder, MyJobNowKey take-aways:* The dichotomy between speed of service and cost * E-commerce seasonality trends impose a massive challenge in human capital needs * Complex operations, easy onboarding is the way to go * The big dilemma on the gig’s economy social impact |
13:00 – 13:05 | Q&A with Agamemnon Papazoglou |
13:05 – 13:15 Live from Athens |
“Manage post-purchase experiences with AI & Pobuca Orders” Androniki Giannakou, Product Director, PobucaKey take-aways:
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13:15 – 13:20 | Q&A with Androniki Giannakou |
13:20 – 13:40 | Break – Virtual Networking & Live Expo |
13:40 – 14:20 Experts Panel Discussion |
Experts Panel Discussion
“Operating in the ‘Zone of Trust’” Peter Dorrington, CX Analytics Expert, Award Winning blogger and founder of XMplify Consulting LTD coordinates the discussion with:
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14:20 – 14:35 Live from UK |
“Empowering your last mile deliveries – Making it happen for your business”
Daniel Vines, Vice President Inside Sales & Freight Europe, FedEx Express |
14:35 – 14:40 | Q&A with Fedex representative |
14:40 – 15:00 Live from Athens |
“Increased last-mile distribution efficiency and customer service through optimization: The AB HSC case”
Themistoklis Meletiou, HSC Operations Manager, Alfa-Beta Vassilopoulos Georgios Ninikas, Managing Director SE Europe, ORTEC Key take-aways:
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15:00 – 15:05 | Q&A with Themistoklis Meletiou & Georgios Ninikas |
15:05 – 15:15 Live from Athens |
“Green and Efficient Last Mile Delivery” Ioannis Kapadoukakis, Light Commercial Vehicles & Indirect Channel Manager, LeasePlan Hellas Single-Member S.A.Key take-aways:
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15:15 – 15:20 | Q&A with Ioannis Kapadoukakis |
15:20 – 15:40 Live from Athens |
“Delivering from the cloud” Antonios Meligdis, Senior Software Engineer, Solutions Architect, METROKey take-aways:
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15:40 – 15:45 | Q&A with Antonios Meligdis |
15:45 – 16:05 Live from Atlanta |
“E-Commerce Hangover: Returns and Reverse Logistics” Tony Sciarrotta, Executive Director, The Reverse Logistics AssociationKey take-aways:
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16:05 – 16:10 | Q&A with Tony Sciarrotta |
16:10 – 16:30 | Break – Virtual Networking & Live Expo |
16:30 – 16:50
Live from Amsterdam |
“Innovation as enabler and accelerator of exponential sustainable growth” Daniel Gebler, CTO, PicnicKey take-aways:Picnic is the world’s fastest growing online supermarket that makes grocery shopping simple, fun, and affordable for everyone.
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16:50 – 16:55 | Q&A with Daniel Gebler |
16:55 – 17:15 Live from San Francisco |
“Rethinking Same- & Next-Day Delivery with Flexible, Integrated Final Mile Services” Daniel Sokolovsky, Founder & President, AxlehireKey take-aways:
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17:15 – 17:20 | Q&A with Daniel Sokolovsky |
17:20 – 17:40 Live from California |
“Not all delivery notifications are created equal” Brett Frazer, Vice President of Customer Service, SunbasketKey take-aways:
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17:40– 17:45 | Q&A with Brett Frazer |
17:45 – 18:05
Live from California |
“Winning at the Supply Chain Game” Alma Haboud Jariwala, Director of Supply, Production Business Analytics, Alma J Consulting – Harvard Business SchoolKey take-aways:
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18:05 – 18:10 | Q&A with Alma Haboud Jariwala |
18:10 – 18:15 | Closing Remarks |